Overview
This Privacy Policy outlines illion TenderLink’s privacy policy and data protection practices.
By using our website and/or services, you agree to be bound by this Privacy Policy.
If your Personal Information was provided to us by another party, we will have sought their confirmation that you authorised them to provide us with your Personal Information in accordance with this Privacy Policy and that they informed you of your rights to access and request correction of your Personal Information, as set out below.
We may update our Privacy Policy from time to time to reflect changes to applicable law or changes to our business practices. The updated Privacy Policy will be published on this website and the updated policy will apply to all Personal Information held from that time onwards.
1. Personal Information we collect
The Personal Information we collect from or about individuals, is the information that is reasonably necessary for our business purposes, including providing the various services to our customers (such as government, public and private sector service providers). We may collect a significant amount of Personal Information from or about an individual including their:
name;
phone number/s;
email address/es;
residential/business/postal address;
business details:
banking information.
We do not have a need to collect sensitive information (such as race, religion, ethnicity, health information, criminal record, sexual orientation, trade union memberships etc.) so will not collect this information. We might, in limited circumstances, utilise biometric information for identification verification purposes but will only do so when expressly authorised by the individual concerned.
2. How we collect and hold Personal Information
As a provider of information services the information we collect is predominantly held in a digital format. The collection of information may include the combining of differing data points about individuals to form a more complete record of the information illion holds, this may also allow it to present information in a readily usable format.
We are serious about the security of the information we collect. To protect this information we employ contractual and administrative steps to ensure that this information is protected against any unauthorised access, disclosure or misuse. In addition to this we also utilise significant technology solutions to protect against unauthorised access or disclosure.
All our employees undertake training in handling information, with particular emphasis on protecting the personal information of individuals. We limit physical and digital access to our premises and computer networks to those that require such access.
We collect information from our customers, from individuals, third party service/data providers, Court records, publicly accessible databases, surveys or authorised parties.
We also may collect Personal Information about our customers, or employees or officers of our customers and prospective job applicants, so that we can meet internal operational requirements, complete business transactions, conduct research, deliver products and services, administer accounts, provide customer support or meet regulatory requirements.
3. Purpose of collection, holding, using and disclosing Personal Information
We collect, hold, use and disclose Personal Information in order to operate our business, including providing services to our customers and individuals. Some of the most common purposes for this will be:
- offering our services to buyers and suppliers
- the advertising and management of tenders, quotes and EOI’s
- managing our relationship with individuals and our customers;
- ensuring Personal Information is accurate and up to date;
- assisting our customers in risk management;
- for audit and record keeping purposes and to comply with our legal and regulatory obligations;
- processing and managing applications to work with us;
for analytics, product development, research and benchmarking; - to include in one or more of our databases so that we can provide it to our customers as part of the product or service they select;
- sharing with our group companies, affiliates and partners who may collect, hold, use and disclose Personal Information shared with them by us to create and sell risk analysis and other;
- information products; and
- to assist our customers to identify products and services and special offers that might be of interest to individuals and businesses.
While this list is not exhaustive, any purposes outside of this list will be consistent with those permitted under privacy laws.
We also use aggregated, de-identified information (this information is not Personal Information as it does not identify any individual/s) for research, analysis and product development. This non-personal information may be incorporated into products and services provided to our customers for their business use.
4. Accessing and correcting Personal Information
Under privacy laws, an individual has the right to access and request correction of any Personal Information we hold about them. We also recognise the accuracy of the Personal Information we hold about an individual is critical to our business so encourage individuals to correct any errors where they exist.
To access Personal Information we have the following contact points:
Australia
Telephone: 1800 233 533
E-mail: support@tenderlink.com
New Zealand
Telephone: 0800 698 363
E-mail: support@tenderlink.com
While we take reasonable steps to ensure that the Personal Information held by us is accurate and up to date, we generally rely on our customers, data suppliers and individuals to inform us if the information we hold is inaccurate or incomplete.
Once Personal Information is provided it is important that any errors are corrected, these should be raised to us on the details above.
5. Making a complaint
While we aim to address matters quickly and efficiently we understand there are times when things may go wrong and an individual may want to make a complaint.
To make a complaint it may be beneficial to complete the Online Form to ensure all relevant information is available, otherwise please speak with us on the contact number above. Alternatively it may be helpful to complete a Complaint Lodgement Form (PDF) and return it to:
Australia
Attention to: Complaints
Company: illion Australia
Postal Address: PO Box 7405
St Kilda Rd Melbourne VIC 3004
Email: complaints@illion.com.au
New Zealand
Attention to: Complaints
Company: illion New Zealand
Postal Address: PO Box 9589
Newmarket, Auckland 1031
Email: complaints@illion.co.nz
As per our complaint handling policy we will address complaints as quickly and efficiently as possible, at a minimum we will acknowledge receipt of a complaint within one business day and commit to investigating the complaint and providing a response within 30 days, provided that we have access to all necessary information. In cases where further information, assessment or investigation is required, we will seek to agree on an acceptable alternative time frame.
If a privacy related complaint continues to be unresolved there may be the option to escalate the matter to an external body. If the matter relates to privacy this could be to the:
Office of the Australian Information Commissioner (Australia) or
Office of the Privacy Commissioner (New Zealand).
6. Disclosure of information overseas
Our businesses operate across Australia and New Zealand. Australia and New Zealand privacy laws are substantially similar. If we disclose information to our related companies as part of our internal operations, we will comply with Australian law in respect of Australian information and New Zealand law in respect of New Zealand information.
While our customers are generally local entities they may have operations overseas, this means we are unaware of what information our customers may disclose overseas. If information is supplied overseas, we will take steps to ensure our customers continue to protect this in line with Australian or New Zealand privacy laws. Unfortunately, it is not possible to identify those countries where our customers may allow their information to be disclosed to or accessed from.
In supplying our services, we may utilise service providers, resources, and cloud-based processes located outside of Australia or New Zealand. We use reputable service providers and ensure they have appropriate controls and contractual obligations relating to security of data.
We have access to and supply global businesses with information relating to local and global businesses, this may include limited Personal Information relating to the officers of the relevant businesses. It is not possible to list those countries in which this information may be accessible.
7. Use of Cookies (or technology identifiers)
We may use technology known as a “cookie” to collect statistical information about an individual when they visit the illion Site or use any of our products or services. Cookies are small pieces of information captured in the browser when a device is used to access online content. This information is then used to record information about the details of the visit to the illion Site, allowing it to remember the details of the visit and provide a more meaningful experience when the device is next used to visit our website.
The cookies we use do not identify the individual but may link to an email address if the visit to our website was from a link supplied in an email sent from us.
The cookies can be switched off by adjusting the settings on the web browser, or by choosing “do not accept cookies” when prompted. If cookies are disabled or removed, then access to all of the content and facilities on the website may not occur.
From time to time we may collect, use, store and disclose non-identifiable information relating to an individual’s use of the website or any our products or services. For example, we may record information such as the areas of the website visited along with the time, date and URL of the pages accessed, details of the device used to access the website, the IP address and/or the previous website visited before linking to the illion website. We normally use this information in the aggregate to administer and improve our web site and monitor proper website usage.
We may allow our service providers to also use cookies on our website to track performance and to advertise products and services elsewhere on the Internet.
8. Direct Marketing
As part of our product offerings to our customers we may provide you with news and information about our products and services that we feel may be of interest to you.
If an individual does not wish to receive marketing information, they may at any time unsubscribe from receiving such information by responding via the channel in which they received the marketing communication.
It is important to note that an unsubscribe request is limited to marketing material; we may still send you non-marketing information when required.
9. Contact Us
If you have any questions relating to this Privacy Policy please contact us using the contact details set out in Section 4 above.
A copy of this Policy, including updates, is available at any time via our website https://illion.com.au under the Privacy link. If a printed copy is required this can be requested by contacting 1800 233 533 (Australia), 0800 698 363 (New Zealand) or by email request to support@tenderlink.com. If required in a particular format, we will take reasonable steps to make this happen but may charge a fee depending on the format required.
Last updated October 2023